Returns & Refund Policy

Last Updated: September 2026

At Hadiri Pansar Shop, we value our customers and aim to provide quality herbs, spices, dry fruits, grocery products, chemicals, and general order supplies. If you receive a product that is damaged, incorrect, or has an issue, please contact us so our team can assist you.

1. Eligibility for Returns

A return or replacement may be accepted in the following situations:

  • You received a wrong or different product from what you ordered.
  • The product arrived damaged or defective.
  • The product is missing from your order.
  • The product has a significant issue that was present when you received it.

For food items such as herbs, spices, masala, dry fruits, and grocery products, returns are generally accepted only when the product is damaged, incorrect, or has a verified quality issue.

2. Return Time Limit

Customers should contact us within 48 hours of receiving the order if they wish to report a damaged, incorrect, or defective product.

Please provide your order details and clear photographs/videos of the product and packaging where applicable. This will help our team review your request quickly.

3. Non-Returnable Products

Due to hygiene, safety, and product quality considerations, opened or used products may not be eligible for return.

Products may also be non-returnable if:

  • The product has been opened or consumed.
  • The product has been damaged after delivery due to improper handling or storage.
  • The return request is made after the applicable return period.
  • The product was ordered according to the customer’s specifications and is not defective or incorrect.

4. Damaged Products

If your order arrives damaged, please contact Hadiri Pansar Shop as soon as possible. We may request photographs or other information to verify the condition of the product.

After verification, we may offer a replacement, exchange, refund, or another suitable solution, depending on the nature of the issue.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours. After verification, we will arrange an appropriate replacement or refund where applicable.

6. Refunds

If your return or refund request is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

For Cash on Delivery (COD) orders, our customer service team will contact you to discuss the appropriate refund or resolution method.

7. Return Delivery Charges

If the return is due to an error by Hadiri Pansar Shop, such as receiving a wrong or damaged product, we will review the delivery/return arrangements with the customer.

If a return is requested for reasons unrelated to a product defect or our error, additional delivery or return charges may apply.

8. How to Request a Return

To request a return, replacement, or refund, contact our customer service team with:

  • Customer name
  • Order number
  • Phone number
  • Product name
  • Reason for return
  • Photos/videos of the product, if applicable

📞 Contact Hadiri Pansar Shop

Address:
H-1167, Tang Bazar, Akbari Mandi, Lahore, Pakistan

Phone:
+92 301-4713965
+92 300-4701391

Email:
info@haidripansarstore.com

We are committed to handling return and refund requests fairly and providing our customers with reliable service.