Refund Policy

Last Updated: September 2026

At Hadiri Pansar Shop, we strive to provide our customers with quality products and reliable service. If you receive a damaged, incorrect, defective, or otherwise eligible product, you may request a refund in accordance with the terms below.

1. Refund Eligibility

A refund may be considered in the following circumstances:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • A product included in your confirmed order is missing.
  • A verified product-quality issue is identified upon delivery.
  • An order cannot be fulfilled due to product unavailability after confirmation.

Refund eligibility will be reviewed by our customer service team before approval.

2. Reporting a Refund Request

Customers should contact us within 48 hours of receiving the order if they believe they are eligible for a refund.

When contacting us, please provide:

  • Customer name
  • Order number
  • Phone number
  • Product name
  • Reason for the refund request
  • Clear photographs or videos of the product and packaging, where applicable

Our team may request additional information to verify the issue.

3. Refund for Damaged or Incorrect Products

If we confirm that the product was damaged before or during delivery, or that the wrong product was sent, we may provide:

  • A replacement product
  • An exchange
  • A full or partial refund, depending on the circumstances

The appropriate resolution will be determined after reviewing the order and reported issue.

4. Cash on Delivery (COD) Orders

For Cash on Delivery orders, if a refund is approved, our customer service team will contact the customer to arrange the appropriate refund method.

The customer may be asked to provide suitable information required to process the approved refund. Please do not share passwords, PINs, or payment-card security information.

5. Order Cancellation & Refunds

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has already been processed or shipped, cancellation may not be possible. In such cases, any refund request will be handled according to our Returns & Refund Policy and the condition of the products.

6. Non-Refundable Situations

A refund may not be provided when:

  • The product has been opened, used, consumed, or altered after delivery.
  • The product was damaged due to improper storage, handling, or use by the customer.
  • The refund request is submitted after the applicable reporting period.
  • The customer simply changes their mind after receiving a product that is not defective or incorrect.
  • A customized or specially ordered product was supplied according to the customer’s confirmed requirements.

Food and consumable products, including herbs, spices, masala, dry fruits, and grocery items, may be subject to additional restrictions for hygiene and safety reasons.

7. Refund Processing Time

Once a refund has been approved, our team will process it as soon as reasonably possible. The actual time required for the customer to receive the refund may vary depending on the payment method and processing channel.

8. Delivery Charges

Where a refund is approved because of an error by Hadiri Pansar Shop, such as an incorrect or damaged product, the applicable delivery charges will be reviewed as part of the refund process.

Delivery charges may not be refundable for cancellations or returns resulting from reasons unrelated to an error or verified product issue on our part.

9. Contact Us for Refunds

For questions or to submit a refund request, please contact:

Hadiri Pansar Shop
Address: H-1167, Tang Bazar, Akbari Mandi, Lahore, Pakistan

Phone:
+92 301-4713965
+92 300-4701391

Email:
info@haidripansarstore.com

Customer Support

We aim to handle every refund request fairly and efficiently. Our team will review each case and communicate the available resolution to the customer.